Terms & Conditions & Privacy Policy

Last updated: 13/01/2026

1. Introduction

These Terms and Conditions govern your use of this website and any purchases made through shop.hllmalta.com. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions and the Privacy Policy set out below.

2. Business Details

This website is operated by:

Healthcare Logistics Ltd (trading as HLL)
Registered in Malta
Company Registration No: C34596
VAT No: MT1765-1001

3. Products

All products sold on this website are medical or health-related items intended for personal use. Product information is provided for general guidance only and does not replace professional medical advice.

4. Orders & Acceptance

  • Orders are subject to availability and confirmation of payment.

  • We reserve the right to refuse, cancel, or limit quantities of any order at our discretion.

5. Pricing & Payments

  • All prices are listed in Euro (€).

  • Accepted payment methods:

    • Visa

    • Mastercard

    • Revolut Pay

  • All payments are securely processed via Revolut.

6. Shipping & Delivery

  • Delivery is available only within Malta and Gozo.

  • Orders are typically processed within 1–3 working days.

  • Delivery times are estimates and may be affected by factors outside our control.

  • Express delivery is not offered as standard but may be considered upon request.

7. Returns, Refunds & Exchanges

Due to the medical and hygienic nature of the products sold:

  • Returns, refunds, and exchanges are not accepted, except where required by applicable law.

8. Medical Disclaimer

Products sold on this website are not a substitute for professional medical advice. Always consult a qualified healthcare professional before using any medical or health-related product.

9. Limitation of Liability

To the maximum extent permitted by law, Healthcare Logistics Ltd shall not be liable for:

  • Incorrect or improper use of products

  • Delays caused by third-party delivery services

  • Indirect or consequential losses

Our total liability shall be limited to the value of the product purchased.

10. User Accounts

Customers may create an account on this website.
Account creation is optional and not required to complete a purchase.

11. Data Protection & Privacy Policy

11.1 Personal Data We Collect

We collect personal data necessary to process orders, including:

  • Name

  • Delivery address

  • Contact details

  • Payment confirmation details (processed securely via Revolut)

We do not store full payment card details.

11.2 How We Use Your Data

Your personal data is used only for:

  • Processing and delivering orders

  • Customer support and order-related communication

  • Legal and regulatory compliance

We do not use customer data for marketing communications.

11.3 Legal Basis for Processing

Personal data is processed in accordance with GDPR, based on:

  • Contractual necessity (order fulfilment)

  • Legal obligations

11.4 Data Sharing

We may share personal data only with:

  • Payment service providers (Revolut)

  • Delivery service providers

  • Authorities where legally required

Data is never sold or shared for marketing purposes.

11.5 Data Retention

Personal data is retained only for as long as necessary to:

  • Fulfil orders

  • Meet accounting and legal requirements

11.6 Your Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion where legally applicable

  • Object to or restrict processing

Requests may be made via our official contact channels.

12. Governing Law

These Terms and Conditions and this Privacy Policy are governed by the laws of Malta. Any disputes shall fall under the exclusive jurisdiction of the Maltese courts.

13. Changes to These Terms

We reserve the right to amend these Terms & Conditions and Privacy Policy at any time. Updates will take effect once published on this website.